STORE POLICIES

Returns & refund policy

We want the card you receive to match the order you agreed to. Contact us with your order number whenever something needs attention.

Last updated: October 2, 2026

Cancel before payment

You may cancel an unpaid order request by emailing orders@shopcardora.com. No refund is required because checkout does not collect funds.

Cancel after payment

Contact us promptly if you need to cancel a paid order. If it has not been dispatched, we will cancel and refund it. If it has already been dispatched, the return process below applies. This does not limit any cancellation rights required by applicable law.

14-day change-of-mind returns

Notify us within 14 calendar days after delivery if you wish to return an item because you changed your mind. Include your order number and the items you want to return. We will provide the return address and instructions. Send the items back within 14 calendar days after notifying us.

Return the same cards supplied, with their included accessories and protective materials where available. Cards should remain in the condition delivered. Inspect them carefully without bending, playing with, marking, cleaning or altering them. Handling beyond what is reasonably needed to inspect an item may reduce its value and may affect the refund, subject to applicable law. Do not send a different card in place of the one received.

Incorrect, damaged or materially misdescribed items

If the wrong card arrives, an item is damaged or its condition differs materially from what was agreed, email us as soon as you discover the issue. Where possible, include clear photographs of the front, back, packaging and shipping label. Keep the packaging while we review the problem. Photographs help us investigate; we will consider other evidence when photographs are unavailable.

We will work with you on an appropriate remedy, such as replacement or refund. For a confirmed error or qualifying defect, Cardora covers reasonable return shipping arranged with us. These claims are not restricted to the voluntary 14-day change-of-mind window where the law provides longer protection.

Return shipping and original delivery charges

For change-of-mind returns, you pay direct return shipping unless we agree otherwise. Use secure protective packaging and retain proof of sending; tracking is recommended for valuable cards. Contact us before returning so the parcel reaches the correct address.

For a full-order change-of-mind return, we refund the item price and the original standard delivery charge. The extra cost of an upgraded delivery service is not refundable unless required by law. For partial returns, refunds include the price actually paid for the returned items, including their allocated discounts; the original shipping charge is refunded where appropriate or required by law.

Refund timing and method

We issue eligible refunds within 14 calendar days of your cancellation or return notice. For returns, we may wait until the goods are received or you provide evidence that they have been sent back, whichever occurs first, where permitted by law. Refunds go to the original payment method unless you expressly agree to another method. We do not charge a refund processing fee; your provider’s posting time or exchange rate may affect when or how funds appear.

Exchanges, market changes and consumer rights

Replacement availability must be confirmed. If an agreed replacement is unavailable, we will discuss a refund. A later market-price change does not change the price of a completed purchase or the refund amount, which is based on what you paid. It does not remove an otherwise valid return right.

This policy does not exclude or restrict mandatory consumer rights. Where applicable law gives you a longer deadline, different remedy or more favorable protection, those rights apply.

Start a return or ask a question: orders@shopcardora.com.