STORE POLICIES

Shipping policy

Shipping is confirmed for your exact order before you pay, so you can review the delivery cost and expected timeline alongside the cards.

Last updated: October 2, 2026

Where we ship

Checkout accepts order requests for Canada, the United States and selected destinations in Europe, Asia, the Middle East, Australia and New Zealand. The country selector shows the destinations currently supported for requests. Carrier service, destination eligibility and any restrictions are checked during order review; a selectable country is not a guarantee that every address can be served.

Shipping charges

There is no universal flat shipping rate or automatic free-shipping offer. We quote shipping based on destination, parcel size, order value and available service. The shipping charge and any taxes collected by Cardora are provided before payment. You may decline the quote and cancel an unpaid request.

Processing and delivery estimates

We confirm an expected dispatch timeframe and estimated transit time in your order email before payment. Processing begins after payment has been received and the order details have been agreed. Processing time and carrier transit time are separate; neither starts when you submit an unpaid request.

Carrier estimates can be affected by weekends, holidays, customs inspections and service disruptions. We will communicate known delays or material changes. Any agreed delivery deadline and applicable consumer rights remain in effect.

Address details

Provide a complete delivery address, including postal code and apartment or unit number where relevant. Tell us about address corrections promptly. We can usually update an order before dispatch; changes after dispatch depend on the carrier. If a parcel is returned or needs redelivery because of an address error, we will discuss any verified additional cost before arranging a new shipment.

Packaging, tracking and delivery options

The packaging and service for your order are confirmed during review. We aim to protect cards against movement and bending in transit. Ask about tracked delivery, signature confirmation or insurance when discussing a valuable or bulk order; availability and cost depend on the route and carrier. Where tracking is included, we email the tracking details after dispatch.

Customs, duties and import taxes

International orders may be subject to destination-country import duties, taxes or carrier clearance fees. Unless our written quote explicitly says they are prepaid, these charges are not included in Cardora’s shipping quote and may be collected by the carrier or local authorities. Review your destination requirements before accepting the quote. We do not describe commercial shipments as gifts or declare false values.

Delayed, missing or damaged parcels

If tracking stalls or the expected delivery window passes, contact orders@shopcardora.com with your order number. We will investigate with the carrier and discuss an appropriate next step. If the parcel arrives damaged, keep the packaging and share photographs where possible. Do not treat a carrier investigation as a substitute for contacting us about your order.

For incorrect or damaged items and return instructions, see our returns and refund policy. This shipping policy does not limit rights provided by applicable consumer law.